Disclaimer: This website is intended for nail care professionals only. If you are not a nail care professional, you should not purchase from this Site and instead seek the services of a nail care professional.
(a) This website (Site) is operated by Nails Factor Suppliers Limited (Company number 815589) (we, our or us). It is available at: [www.nailsfactorsupplies.co.nz] and may be available through other addresses or channels.
(b) By accessing and/or using the Site you:
(c) You must not use the Site and/or place an order for products through the Site unless you are at least 13years old. If you are a parent or legal guardian permitting a person who is at least 13 years old but under 18 years old (a Minor) to use the Site including to create an account on the Site, you agree to: (i) supervise the Minor’s use of the Site; (ii) assume all risks associated with, and liabilities resulting from, the Minor’s use of the Site; (iii) ensure that the content on the Site is suitable for the Minor; (iv) ensure all information submitted to us by the Minor is accurate; and (v) provide the consents, representations and warranties contained in the Terms on the Minor’s behalf.
(a) You are required to create an account in order to purchase products from us. You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.
(b) When you make a purchase, you will be asked to input basic contact information such as your name, shipping address, billing address and payment details is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details.
(a) You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.
(b) We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of rejection at the time of the order or within a reasonable time thereafter.
(c) Each order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with these Terms.
(d) It is your responsibility to check the order details, including selected products and pricing before you submit your order through the Site.
(e) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email.
(f) Please be aware that some of the products sold through the Site may not be suitable for children under 18 years old. Please take extra care when ordering products for children under 18 years old.
(a) You must pay us the purchase price of each product you order plus any applicable delivery costs based on the delivery options selected by you as set out on the Site (the Price) in accordance with this clause. All amounts are stated in New Zealand dollars and are inclusive of New Zealand GST (where applicable). We display delivery costs separately from the product price.
(b) You must pay the Price using one of the methods set out on the Site, such as our elected secure third party credit card processor, Afterpay or any other payment platform offered by us. Only once the Price has been paid in full will your products be dispatched to you.
(c) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price.
(d) If we offer payment via a third party payment processor, the payment may be subject to the processor’s terms and conditions in addition to the terms herein.
(e) Where you order the products for delivery outside New Zealand, you may need to pay custom charges, additional freight charges or taxes in addition to the Price. These are subject to change without notice.
(f) We may from time to time issue promotional discount codes for certain products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be specified on the Site at the time they are issued.
(a) All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.
(b) We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. You may choose to receive a refund or a store credit or to place your order on backorder. If you choose a refund or store credit, any delivery costs you have paid for the products will be refunded to you. If you choose to place your order on backorder, we will contact you to arrange delivery once the products are available.
(c) We reserve the use and sale of any of our products marked as “Professional” to suitably qualified salons and technicians. The supply of such products is at our sole discretion.
(a) If possible we will deliver the products to the delivery address you provide when making your order. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
(b) Delivery costs applicable to your order are calculated and displayed prior to your payment being processed
(c) We normally dispatch products within 2 business days of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company and may be subject to unexpected shipping delays which are outside of our control.
(d) We may deliver the products using a range of delivery You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company will generally deliver the products to your nearest post office.
(e) Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms.
(f) Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order. Once risk in the products passes, you will be solely responsible for them.
(g) In relation to click and collect orders: if you are unable or unwilling to collect the products on the agreed collection date, we may store them in our storage facility. You agree to remove the products from our storage facility within 30 days of us issuing you with a written notice, otherwise you consent to us selling any or all of the products that we are holding for you.
Change of mind returns
(a) Nothing in this clause affects any rights you have under the New Zealand Consumer Guarantees Act 1993 (CGA).
(b) We do not accept returns for change of mind or other circumstances.
New Zealand consumer laws
(c) If you are a retail customer and not a Trade Customer (as defined in clause 7(d)) our products come with guarantees that cannot be excluded under the CGA. You are entitled to a replacement or refund for a failure of substantial character and, in some circumstances, for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a failure of substantial character. Nothing in these Terms limit the consumer guarantees under the CGA in any way.
(d) You agree and acknowledge that if you are in trade and acquire, or hold yourself out as acquiring, the products for business purposes in terms of section 43(2) of the CGA (Trade Customers), then the CGA does not apply and that its non-application is fair and reasonable.
Trade Customers
(e) If you are a Trade Customer, you must take all necessary steps to comply with any product recall instigated by us or any relevant governmental or regulatory authority.
(f) To the extent permitted by law, we exclude all liability in the event of a product recall in respect of, including (but not limited to) destruction, return and/or replacement costs for products for Trade Customers.
(g) Upon receipt of the product(s) ordered from us, Trade Customers must inspect the product(s) & note any discrepancy, visible defect and/or damage in the deliveries on the delivery notice or the carrier’s form. You must notify us in writing of such discrepancy, visible defect and/or damage in the deliveries within 5 business days of receipt of the products (Claim). After 5 business days, you will be deemed to have accepted the products we will not consider any Claim, subject to applicable law.
(a) All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with these Terms and the products) will at all times vest, or remain vested, in us.
(b) You must not, without our prior written consent:
(c) Where products are used in trade, you must not:
(a) Despite anything to the contrary, to the maximum extent permitted by law:
(b) Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:
(c) You agree that any information contained on the Site and any materials provided with our products (collectively Materials) are provided for general information purposes only and do not take into account your personal circumstances. The Materials are not intended to be advice and they are no substitute for professional advice based on your personal circumstances. You are solely responsible for determining the suitability of our products for your circumstances and your reliance on the Materials is at your own risk.
(a) We collect personal information about you in order to enable you to access and use the Site, to contact and communicate with you, to respond to your enquiries, to process and dispatch your orders and for other purposes set out in our Privacy Policy.
(b) We may disclose that information to third-party service providers who help us deliver our services (including our delivery company, inventory management software, information technology service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners) or as required by law. If you do not provide this information we may not be able to provide our products to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside New Zealand.
(c) Our Privacy Policy contains further information about: (i) how we store and use your personal information; (ii) how you can access and seek correction of your personal information; (iii) how you can make a privacy-related complaint; and (iv) our complaint handling process.
(d) [By providing personal information to us, you acknowledge we will collect, hold, use and disclose your personal information in accordance with our Privacy Policy.
(a) Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with a senior representative of the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
(b) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
(c) Waiver: Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.
(d) Relationship of parties: These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.
(e) Photographs: If you provide us with photographs of the products including via email or by tagging us on social media, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.
(f) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
(g) Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.
(h) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
(i) Entire Agreement: These Terms contain the entire understanding and agreement between you and us in respect of their subject matter.
(j) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied Terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
(k) Governing law: These Terms are governed by the laws of New Zealand. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New Zealand. The Site may be accessed in New Zealand and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of New Zealand. If you access the Site from outside New Zealand, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
For any questions and notices, please contact us at:
Nails Factor Suppliers Limited (Company number 815589)
Email: [email protected]
Last update: 18 August 2023
